Find the answer to your questions, whether you're a company, an employee or a merchant!

Yes, once deleted your Pluxee card can be scanned and activated again. You can use it again with Apple Pay.

No, this control is done directly and automatically by Pluxee. If a consumer tries to exceed their daily limit, the transaction will be rejected. Depending on the terminal, it may indicate "insufficient balance" as the reason. 

As a Pluxee Lunch voucher merchant, you can automatically accept Pluxee AND Sodexo lunch vouchers as long as they are still valid (see the expiry date on the vouchers). Both vouchers are easily recognisable by their green colour. 

As a Pluxee Gift voucher merchant, you can automatically accept Pluxee AND Sodexo gift vouchers as long as they are still valid (see the expiry date on the vouchers). 

This is what the Pluxee Gift card looks like:

It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.

The card only works in Luxembourg, at affiliated points of sale.

In your Pluxee App, you can see all transactions made with Google Pay and your Pluxee card.

In the “Wallet” app, you will see transactions made with Google Pay.

You can use your Pluxee card with Google Pay at merchants belonging to the Pluxee acceptance network who display the “contactless” symbol on their payment terminal.

Google Pay is a solution for users of Android devices. The device concerned must be able to manage the NFC function.

If your device is lost or stolen, you can use the “ Find my mobile ” service to remotely deactivate Google Pay. Delete all payment cards stored in Google Pay.

1. Unlock your phone or launch the “Google Pay” application if you're using a Smart Watch
2. Hold the top of your device close to the payment terminal screen and the payment process will be launched
3. Once completed, your device will display a notification of the completed transaction

1. Open the Pluxee application
2. Go to your card's settings menu
3. Click on “Add to Google Wallet
4. Select your device*
5. Accept the Terms and Conditions of use

* Only possible if you own more than one device: you can choose on which device you want to add your card.

After the first registration, please repeat the operation described above if you wish to add your card on another device.

In the “Wallet” application, select your Pluxee card and click on the menu in the top right-hand corner. Scroll to the bottom of the page and click on “Remove payment method”.

You can access iCloud and use the app "Find My iPhone" to block or definitely delete the possibility to pay with this device with Apple Pay. This is guaranteed even if your device is off-line and not connected to a cellular network or a WIFI network.

This is what the Pluxee Lunch card looks like:

For the moment we have still some valid Sodexo cards on the market, you can continue to accept them as well:

It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.

The card only works in Luxembourg, at affiliated points of sale.

From the moment we receive your signed contracts, activation generally takes less than 24 hours.

This of course depends on the number of points of sale to be activated.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.

The refund is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) and the speed of the refund depends on the terms agreed with the latter.

In Apple "Wallet" app, you need to choose your Pluxee card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

Remember to stamp your vouchers with your company stamp in the space provided on the back of the vouchers before sending them to us for reimbursement. 

You can obtain a reimbursement:

• in person from the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
• you may deposit vouchers at an ING branch (even if you don’t have an account there)
• send your vouchers to us by carrier (Brinks, G4S, DPD, TNT, etc.) 
• or by post, although this option involves greater risk (should the package get lost or stolen, for example).

Yes, Pluxee offers you personalisation of your Pluxee Gift paper vouchers. Indeed, a personalised gift in the beneficiary’s name always has more emotive impact. It also makes distribution more practical. You can also print various references on your gift voucher: company name and logo, comments or specific messages (Happy New Year, Congratulations, Best Wishes, etc.)