Find the answer to your questions, whether you're a company, an employee or a merchant!
How can we help you?
How can I order the Pluxee Lunch card for my employees?
Once your customer account for the Pluxee Lunch card has been created, you can place your orders:
- online on the client extranet
- by filling the Excel template and sending it by email at orders.lu@pluxeegroup.com
If you have any question, our local team is at your disposal : +352 28 76 15 00.
Which types of company can benefit from lunch vouchers?
All businesses with one employee or more can benefit from them irrespective of their size or business sector. All your company’s employees can have access to lunch vouchers. It’s a motivation solution that’s effective from the first employee and that pleases everyone, at every level of the business.
Should I control the daily spending limit for consumers?
No, this control is done directly and automatically by Pluxee. If a consumer tries to exceed their daily limit, the transaction will be rejected. Depending on the terminal, it may indicate "insufficient balance" as the reason.
How many Lunch vouchers can be distributed per person?
The Grand Ducal Regulation of 29 December 1986 allows one lunch voucher to be granted for every day actually worked.
In practice, and with a view to administrative simplification, it is agreed to allocate a flat number of vouchers per month and per person in accordance with the following calculation:
52 weeks x 5 working days
= 260 working days
- 26 days leave
- 11 public holidays
- 5 fixed compensation days off
= 218 lunch vouchers per year
or 18 lunch vouchers per month x 12 months
What portion has to be paid by the employee? And by the employer?
|
€ |
With employee participation |
Without employee participation |
||
|
Employee |
Employer |
Employee |
Employer |
|
|
Quote-part |
2.8 (*) |
12.20 |
0 |
15.00 |
|
Taxation |
0 |
0 |
2,8 (**) |
0 |
|
Deductibility |
/ |
12.20 |
/ |
15.00 |
|
Social costs |
0 |
0 |
0 |
0 |
If an employee has an issue with his/her card (lost, damaged, forgot PIN, etc.) what must be done?
In the Pluxee App, consumers can temporarily suspend their card.
To definitely block their card in case of theft, damaged or loss, they should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at (+352) 28 76 15 00 from Monday to Friday from 9am to 5:30pm and selecting option 2 (cardholder).
The same applies for any enquiries PIN related.
As an employer, how do I deduct the lunch vouchers in my accounting?
The lunch voucher is fully tax-deductible as operating expense. What’s more, it’s exempt from any social charges. It’s also an ideal form of complementary remuneration and a motivational tool.
My cards/PINs have not been delivered as yet. What must I do?
First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.
What is the maximum face value of Lunch vouchers?
The maximum amount deductible is €15. This amount was set by the Grand Ducal Regulation of 25 September 2023 amending the Grand-Ducal regulation of 29 December 1986 implementing article 115, number 21 of the law on income tax. Pluxee can print Lunch vouchers with higher values, but in such case the difference is taxable as salary!