Find the answer to your questions, whether you're a company, an employee or a merchant!

How can we help you?

Product

How can I add my Pluxee card to Apple Pay?

  1. Open your Pluxee app
  2. Go to settings menu of your card
  3. Tap "Add to Apple Wallet"
  4. Select your device*
  5. Accept the General Conditions of Use

*only applicable if you have several devices: you can choose on which device you want to enroll your card.

After the first enrollment, please repeat the enrollment operation if you want to add your card on another device.

How can I pay via Apple Pay with my Pluxee card?

Once you have enrolled your card to your app Wallet:

  1. Double click on the side button on your phone to activate Apple Pay
  2. Authenticate on iPhone with Face ID or Touch ID
  3. Hold the top of your iPhone in front of the payment terminal and the payment process will begin. When finished, your iPhone will display a transaction notification.

I accidently deleted my Pluxee card from the Wallet, can I add it again?

Yes, once deleted your Pluxee card can be scanned and activated again. You can use it again with Apple Pay.

Apple Pay: What should I do if my smartphone is stolen or lost?

You can access iCloud and use the app "Find My iPhone" to block or definitely delete the possibility to pay with this device with Apple Pay. This is guaranteed even if your device is off-line and not connected to a cellular network or a WIFI network.

How do I deactivate Apple Pay mobile payment?

In Apple "Wallet" app, you need to choose your Pluxee card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

Where can I pay with my Pluxee card via Apple Pay?

Just like with your Pluxee card, at all affiliated merchants with contactless payment terminals. You can geolocate them on Pluxee app.

Where can I see the transactions I made with Apple Pay?

In your Pluxee App, you can see all transactions you have made with your Pluxee card.

In the Apple "Wallet" App, you will see only transactions made with your Apple Pay.

Who can benefit from Apple Pay?

Apple Pay is a solution for users of an iPhone or Apple Watch. The device requires to be able to manage the NFC function.