Find the answer to your questions, whether you're a company, an employee or a merchant!
How can we help you?
How do I obtain a window sticker?
Should you wish to obtain a sticker for the window of your business to show that you accept Pluxee products you can:
- come in person to the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
- call the affiliation department on 28 76 15 00
- send an e-mail to request a window sticker at merchants.lu@pluxeegroup.com.
How will Pluxee deduct its commission?
Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card. Pluxee is never in possession of the amount of the transactions.
Pluxee's commission will therefore be invoiced completely independently, according to the terms and conditions agreed with Pluxee.
How will I collect the amount of the transactions?
Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.
The reimbursement is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) according to the terms agreed with the latter.
Do I have to make technical modifications on my payment terminal?
There is no technical modification to do on your terminal.
The Pluxee cards are VISA cards that work like all other VISA cards.
However, your Merchant ID must be authorized in our systems. This number can be retrieved from your acquirer and Pluxee can guide you in this recovery.
Do I have to sign a contract for each point of sale?
A contract/amendment should only be signed when a different legal entity is engaged (i.e. a different VAT or RCS number).
Thus, if several points of sale are all associated with the same legal entity (same VAT number), it will only be necessary to sign a single contract.
If, on the other hand, each of your points of sale is registered in the commercial register with a different RCS or VAT number, you will have to sign as many contracts as there are legal entities.
Is my payment service provider able to accept the Pluxee card?
To date, all known acquirers in Luxembourg are able to accept our Pluxee card, with the exception of SumUP which, for its own reasons, has decided not to allow acceptance of our card.
What does the Pluxee Gift card look like and how does it work?
This is what the Pluxee Gift card looks like:
It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.
The card only works in Luxembourg, at affiliated points of sale.
How long does it take to activate my devices?
From the moment we receive your signed contracts, activation generally takes less than 24 hours.
This of course depends on the number of points of sale to be activated.
How long does it take to receive the transaction amount?
Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.
The refund is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) and the speed of the refund depends on the terms agreed with the latter.
What are the advantages for me to accept the card compared to paper vouchers?
The card has many advantages for the merchant:
- Speed at checkout: using the card for the payment greatly reduces the time spent at the checkout since it is no longer necessary to count or stamp checks; nor to give change since the transaction takes place to the penny.
- Security: there is no longer any risk of loss or theft of paper vouchers that may occur during storage or when sending to Pluxee.
- Efficiency and management: there is no longer any risk of accepting expired vouchers or counting errors, nor is it necessary to provide a secure room to store the vouchers, nor any costs for sending the checks at Pluxee.