Pluxee Lunch card
Make the most of your lunch break with Pluxee electronic lunch vouchers!
Pluxee, your gateway to a world of opportunities
As a member of the Pluxee community, like 80,000 other Luxembourg workers, you benefit from an undeniable salary advantage: the meal voucher.
This solution can significantly increase your purchasing power... Over the course of a year, for a full-time employee, this can represent up to €2,659.60 net to spend on food, in restaurants or in many local shops.
The Pluxee ecosystem also gives you access to a wide range of benefits and exclusive offers from our retail partners.
Ask for more!
More purchasing power
Lunch vouchers contribute to improving your purchasing power. The portion of your salary credited to your Pluxee card is exempt from tax and social charges. It's up to you to make the most of it!
More than 2,000 merchants are ready to greet you
Your lunch vouchers can be spent on food purchases at any time at one of our 2,000 affiliated merchants. Enjoy a meal in a restaurant with colleagues, grab a coffee or croissant, or use them to shop in the supermarket. The choice is yours.
Access exclusive opportunities
Want even more? With your Pluxee card, you can also benefit from discounts and exclusive offers at numerous merchants and retailers in Luxembourg. As a member of the Pluxee community, you also have access to unique events.
Enjoy a unique digital experience
Pluxee is here to simplify your life and help you make the most of every moment.
The Pluxee card
It's the key to a whole new world of opportunities. It works like any other payment card, allowing you to pay for your food purchases with the greatest of ease, at the payment terminals of our merchant partners. If you wish, you can pay via contactless payment or mobile payment. It will also allow you, on simple presentation, to access exclusive offers from our partners!
The Pluxee Lunch card is valid for 4 years, and e-vouchers are valid for one year from the date of loading. The oldest credits are automatically used up first.
The Pluxee App
You can check your meal voucher balance at any time. You'll also find your purchase history. The app tells you where you can spend your vouchers, and shows you all the merchant opportunities and offers available to the Pluxee community. Manage all your Pluxee benefits in one place!
The functionalities of the Pluxee application are also available on our online portal.
A team at your service
Got a question? A problem with your meal or gift vouchers? Pluxee is also a multilingual team based in Luxembourg, ready to answer your questions and provide solutions to your needs.
The Pluxee card, it's as easy as 1, 2, 3!
Step 1
You will receive your card, your PIN code and your Pluxee ID
Step 2
Log on to the Pluxee app or portal to activate your card, or contact our customer service department.
Step 3
Use your card at the Pluxee Lunch card network affiliates
Step 4
View your balance and transaction history
Treat yourself with the Pluxee gift voucher!
As a committed employee, you deserve to be rewarded! Your employer can thank or congratulate you with gift vouchers.
These can be spent as you wish at our merchant partners, and are not restricted to food purchases. An unforgettable cultural experience? A gift for a loved one? Treat yourself and share great experiences, in complete freedom!
Got a question? The answer is here!
Where can I find my CARD ID?
The CARD ID is on the back of your card and starting with LUX. To create your account on the App Pluxee, you need to provide only the last 8-digits.
Where can I find my Pluxee ID ?
To create an account and for each communication with Pluxee, you will need to provide your Pluxee ID. This number is provided by Pluxee and you can find it on your PIN mailer.
How can I activate my card?
When you receive you card, it is inactive. You can activate it through the Pluxee app by going to "Wallet" at the bottom of the screen then Settings at the top left. Click on "Activate this card".
Cardholders who do not have access to the Pluxee application can request activation from the consumer service of Pluxee by email at consumers.lu@pluxeegroup.com or by calling at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. Please give us your Pluxee ID & Card ID.
How much can I spend with my Pluxee Lunch card?
As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.
Below are some examples of daily limits depending on the face value of your vouchers:
|
Face value of a voucher |
Daily spending limit |
|
8,40€ |
42€/day |
|
10,80€ |
54€/day |
|
15€ |
75€/day |
Where can I use my Pluxee Lunch card?
You can use your Pluxee Lunch card within the Pluxee Lunch network.
You can consult the list of restaurants from the Pluxee Lunch network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the restaurants and stores closest to you.
You can also see our network on the web portal Pluxee.
You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com.
How do I replace my Card?
If your card is permanently lost, if it has been stolen, or if it is damaged and unusable or if you have never received your card, please contact our consumer service (by e-mail on consumers.lu@pluxeegroup.com or by phone on 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm.) to block it and a new card will be ordered automatically and will be sent to you. Please give us your Pluxee ID.