Find the answer to your questions, whether you're a company, an employee or a merchant!

To join our network, simply complete our affiliation form, our local team will then contact you. 

To become an affiliate, there are 3 simple steps:

1. Registration: You provide the necessary information for the preparation of your contract, for instance you fill in our online affiliation form.
2. Signature of the contract: You sign the contract.
3. Activation: We activate your Points of Sale remotely, without any manipulation on your part. We add your Points of Sale to the Store Locator of our App.

All denominations are possible, between €10 and €125, and a single envelope may contain Gift vouchers of different values. So you can compose your envelope depending on your budget and the event. Nonetheless, we advise you to choose small denominations, which are more easily negotiable at merchant outlets. For example: 5 vouchers of €25, rather than one of €125! In this way the beneficiary can use its Gift vouchers in several shops and have more flexibility of use.

If you have expired vouchers, please contact the employer who granted you these vouchers (most of the time the Human Ressources department). Please note that we cannot deal directly with consumers on this topic.

All businesses with one employee or more can benefit from them irrespective of their size or business sector. All your company’s employees can have access to lunch vouchers. It’s a motivation solution that’s effective from the first employee and that pleases everyone, at every level of the business.

Yes, once deleted your Pluxee card can be scanned and activated again. You can use it again with Apple Pay.

As of the 1st of January 2024 and following the update of the Grand-Duchy regulation dating from the 29th of December 1986, the daily expense limit has been set to 5 times the face value of a lunch voucher. If you do not know the face value of your vouchers, please contact your employer. Your daily spending limit also appears in your Pluxee mobile application or web portal, in the "Wallet" tab.

Below are some examples of daily limits depending on the face value of your vouchers:

No, this control is done directly and automatically by Pluxee. If a consumer tries to exceed their daily limit, the transaction will be rejected. Depending on the terminal, it may indicate "insufficient balance" as the reason. 

As a Pluxee Lunch voucher merchant, you can automatically accept Pluxee AND Sodexo lunch vouchers as long as they are still valid (see the expiry date on the vouchers). Both vouchers are easily recognisable by their green colour. 

As a Pluxee Gift voucher merchant, you can automatically accept Pluxee AND Sodexo gift vouchers as long as they are still valid (see the expiry date on the vouchers). 

You can use your Pluxee Gift card within the Pluxee Gift network.

You can consult the list of restaurants from the Pluxee Gift network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the stores closest to you.

You can also see our network on the web portal Pluxee.

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com. 

This is what the Pluxee Gift card looks like:

It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.

The card only works in Luxembourg, at affiliated points of sale.

In your Pluxee App, you can see all transactions made with Google Pay and your Pluxee card.

In the “Wallet” app, you will see transactions made with Google Pay.

You can use your Pluxee card with Google Pay at merchants belonging to the Pluxee acceptance network who display the “contactless” symbol on their payment terminal.

Google Pay is a solution for users of Android devices. The device concerned must be able to manage the NFC function.

If your device is lost or stolen, you can use the “ Find my mobile ” service to remotely deactivate Google Pay. Delete all payment cards stored in Google Pay.

1. Unlock your phone or launch the “Google Pay” application if you're using a Smart Watch
2. Hold the top of your device close to the payment terminal screen and the payment process will be launched
3. Once completed, your device will display a notification of the completed transaction

1. Open the Pluxee application
2. Go to your card's settings menu
3. Click on “Add to Google Wallet
4. Select your device*
5. Accept the Terms and Conditions of use

* Only possible if you own more than one device: you can choose on which device you want to add your card.

After the first registration, please repeat the operation described above if you wish to add your card on another device.

In the “Wallet” application, select your Pluxee card and click on the menu in the top right-hand corner. Scroll to the bottom of the page and click on “Remove payment method”.