Find the answer to your questions, whether you're a company, an employee or a merchant!

Apple Pay is a mobile payment solution. You can pay contactless in a store or restaurant with your iPhone or Apple Watch via NFC.

All you have to do is hold your iPhone or Apple Watch in front of the contactless reader, follow instructions on the payment terminal.

Apple Pay is a solution for users of an iPhone or Apple Watch. The device requires to be able to manage the NFC function.

For merchants only (and not for the beneficiaries of the vouchers) , vouchers can be reimbursed for two months after the date stated on the voucher in question. Vouchers can no longer be reimbursed once this two-month period has passed.

In the Pluxee App, consumers can temporarily suspend their card.

To definitely block their card in case of theft, damaged or loss, they should contact our consumer service by email at consumers.lu@pluxeegroup.com or by calling us at (+352) 28 76 15 00 from Monday to Friday from 9am to 5:30pm and selecting option 2 (cardholder).

The same applies for any enquiries PIN related.

The mobile payment is only active if you want to. You can decide to activate or deactivate it anytime you want.

The lunch voucher is fully tax-deductible as operating expense. What’s more, it’s exempt from any social charges. It’s also an ideal form of complementary remuneration and a motivational tool.

The most common reasons of a rejected transaction are:
1. The merchant is not an affiliate of Pluxee;

2. Card balance is not sufficient;

3. The card you are using has been replaced, blocked or disabled.

If none of the above applies, Please send us a demand via the form or by email at consumers.lu@pluxeegroup.com or by calling us at 00352 28 76 15 00 from Monday to Friday from 9am to 5.30pm. please give us your Pluxee ID & Card ID.

First, please check the delivery date indicated on your order confirmation. In case of a delivery delay, please contact our Customer Care Team to assist by phone at (+352) 28 76 15 00 from Monday to Friday from 8am to noon and from 1pm to 5pm or by email on orders.lu@pluxeegroup.com.

The maximum amount deductible is €15. This amount was set by the Grand Ducal Regulation of 25 September 2023 amending the Grand-Ducal regulation of 29 December 1986 implementing article 115, number 21 of the law on income tax. Pluxee can print Lunch vouchers with higher values, but in such case the difference is taxable as salary!