Find the answer to your questions, whether you're a company, an employee or a merchant!

This is what the Pluxee Lunch card looks like:

For the moment we have still some valid Sodexo cards on the market, you can continue to accept them as well:

It is a VISA DEBIT card that works like a classic VISA card: it has a chip for contactless payments and also allows secure online payment.

The card only works in Luxembourg, at affiliated points of sale.

An employee may legally be entitled to one lunch voucher per day of work if he or she has worked for at least four hours during the day. In many companies the allocation of lunch vouchers is in proportion to the number of hours worked as a percentage of full-time. This decision remains at the sole discretion of the employer.

The Grand Ducal Regulation of 29 December 1986 allows one lunch voucher to be granted for every day actually worked.

In practice, and with a view to administrative simplification, it is agreed to allocate a flat number of vouchers per month and per person in accordance with the following calculation:

52 weeks x 5 working days
= 260 working days
- 26 days leave
- 11 public holidays
- 5 fixed compensation days off

= 218 lunch vouchers per year
or 18 lunch vouchers per month x 12 months

From the moment we receive your signed contracts, activation generally takes less than 24 hours.

This of course depends on the number of points of sale to be activated.

Unlike paper vouchers, Pluxee is not responsible for refunding your transactions when they take place with the card.

The refund is made by your payment service provider (SIX, Worldline, ServiPay, BSPayone, etc.) and the speed of the refund depends on the terms agreed with the latter.

In Apple "Wallet" app, you need to choose your Pluxee card and click on the menu on the top right hand corner, scroll down, and click on "Delete this card".

Remember to stamp your vouchers with your company stamp in the space provided on the back of the vouchers before sending them to us for reimbursement. 

You can obtain a reimbursement:

• in person from the Pluxee members’ desk at 39 Rue du Puits Romain, Bertrange, between the hours of 8:30am-12pm and 1:30pm-4pm
• you may deposit vouchers at an ING branch (even if you don’t have an account there)
• send your vouchers to us by carrier (Brinks, G4S, DPD, TNT, etc.) 
• or by post, although this option involves greater risk (should the package get lost or stolen, for example).

Yes, Pluxee offers you personalisation of your Pluxee Gift paper vouchers. Indeed, a personalised gift in the beneficiary’s name always has more emotive impact. It also makes distribution more practical. You can also print various references on your gift voucher: company name and logo, comments or specific messages (Happy New Year, Congratulations, Best Wishes, etc.)

Lunch vouchers are subject to specific legislation in each country. Luxembourg lunch vouchers are subject to Luxembourg legislation and therefore can be used only in the Grand-Duchy of Luxembourg.

Your balance is updated after each purchase transaction. You can consult it on the mobile application Pluxee as soon as you log in on the home page or on "WALLET".

The balance and the transaction history can also be consulted on the web portal Pluxee. 

Just like with your Pluxee card, at all affiliated merchants with contactless payment terminals. You can geolocate them on Pluxee app.

The CARD ID is on the back of your card and starting with LUX. To create your account on the App Pluxee, you need to provide only the last 8-digits.

To create an account and for each communication with Pluxee, you will need to provide your Pluxee ID. This number is provided by Pluxee and you can find it on your PIN mailer.

You can use your Pluxee Lunch card within the Pluxee Lunch network. 

You can consult the list of restaurants from the Pluxee Lunch network on the mobile App Pluxee on map or on list on "EXPLORE". You can define your position and look for the restaurants and stores closest to you.

You can also see our network on the web portal Pluxee. 

You can suggest merchants by sending an email to merchants.lu@pluxeegroup.com. 

In your Pluxee App, you can see all transactions you have made with your Pluxee card.

In the Apple "Wallet" App, you will see only transactions made with your Apple Pay.

You can access this information whenever you need to, in real time, by logging in to your account in the app Pluxee via "WALLET". A 3 months history of transactions will be displayed. You can search and filter transactions by type and period.

This is also available on the Pluxee web portal.

Yes.

As the Pluxee Lunch card is a VISA card, it offers the same technical features as a classic VISA card with regard to online payments.

All we need to do is retrieve the merchant ID linked to your online store and add it to our systems for online payments to be activated.

The card has many advantages for the merchant:

• Speed ​​at checkout: using the card for the payment greatly reduces the time spent at the checkout since it is no longer necessary to count or stamp checks; nor to give change since the transaction takes place to the penny.
• Security: there is no longer any risk of loss or theft of paper vouchers that may occur during storage or when sending to Pluxee.
• Efficiency and management: there is no longer any risk of accepting expired vouchers or counting errors, nor is it necessary to provide a secure room to store the vouchers, nor any costs for sending the checks at Pluxee.